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Evidence Guide: BSBMGT618 - Develop an engagement centre business plan

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBMGT618 - Develop an engagement centre business plan

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse current situation and evaluate alternatives

  1. Use a broad range of information sources to identify best practice criteria and examples
  2. Analyse current performance against best practice to identify improvement and business opportunities
  3. Identify operating requirements and constraints imposed by internal and external customers and suppliers
  4. Review and evaluate existing strategic and operating plans to identify opportunities for improvement
  5. Propose viable alternatives to improve current situation and to exploit opportunities
Use a broad range of information sources to identify best practice criteria and examples

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse current performance against best practice to identify improvement and business opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify operating requirements and constraints imposed by internal and external customers and suppliers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and evaluate existing strategic and operating plans to identify opportunities for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Propose viable alternatives to improve current situation and to exploit opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set objectives in alignment with corporate aims

  1. Develop business objectives representing business needs and global trends
  2. Identify business objectives which support corporate aims
  3. Consult with key stakeholders and other relevant parties to ensure consensus on objectives
  4. Ensure objectives reflect a competitive position in the global market
Develop business objectives representing business needs and global trends

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify business objectives which support corporate aims

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with key stakeholders and other relevant parties to ensure consensus on objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure objectives reflect a competitive position in the global market

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare business plan

  1. Develop a business plan based on agreed business objectives
  2. Translate business objectives into a feasible strategy
  3. Address all relevant operations in plans and justify any not addressed
  4. Identify clear profitability, productivity and performance targets in line with objectives
  5. Identify financial, physical and human resources requirements to implement strategies
  6. Include appropriate feedback and customer satisfaction measurement methods in business plan
  7. Comply with enterprise requirements for business planning
  8. Identify risks posed by business plans
  9. Incorporate risk management strategies for identified risks
Develop a business plan based on agreed business objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Translate business objectives into a feasible strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address all relevant operations in plans and justify any not addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify clear profitability, productivity and performance targets in line with objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify financial, physical and human resources requirements to implement strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include appropriate feedback and customer satisfaction measurement methods in business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with enterprise requirements for business planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify risks posed by business plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate risk management strategies for identified risks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present business plan to senior management

  1. Deliver an effective written and oral presentation of a business plan
  2. Focus on critical aspects of the plan in the presentation
  3. Articulate and resolve specific concerns and needs raised about the plan
Deliver an effective written and oral presentation of a business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Focus on critical aspects of the plan in the presentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Articulate and resolve specific concerns and needs raised about the plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and maintain business plan

  1. Communicate plan to team, engage team members with the plan and obtain buy in
  2. Establish action plans, systems and processes to implement business plan
  3. Conduct measurement programs to assess performance against business plan
  4. Adjust systems or processes in response to performance variations to maintain business plan
  5. Conduct regular substantive reviews of systems and processes
  6. Communicate performance results and issues arising to relevant stakeholders
Communicate plan to team, engage team members with the plan and obtain buy in

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish action plans, systems and processes to implement business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct measurement programs to assess performance against business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust systems or processes in response to performance variations to maintain business plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct regular substantive reviews of systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate performance results and issues arising to relevant stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse current situation and evaluate alternatives

1.1 Use a broad range of information sources to identify best practice criteria and examples

1.2 Analyse current performance against best practice to identify improvement and business opportunities

1.3 Identify operating requirements and constraints imposed by internal and external customers and suppliers

1.4 Review and evaluate existing strategic and operating plans to identify opportunities for improvement

1.5 Propose viable alternatives to improve current situation and to exploit opportunities

2. Set objectives in alignment with corporate aims

2.1 Develop business objectives representing business needs and global trends

2.2 Identify business objectives which support corporate aims

2.3 Consult with key stakeholders and other relevant parties to ensure consensus on objectives

2.4 Ensure objectives reflect a competitive position in the global market

3. Prepare business plan

3.1 Develop a business plan based on agreed business objectives

3.2 Translate business objectives into a feasible strategy

3.3 Address all relevant operations in plans and justify any not addressed

3.4 Identify clear profitability, productivity and performance targets in line with objectives

3.5 Identify financial, physical and human resources requirements to implement strategies

3.6 Include appropriate feedback and customer satisfaction measurement methods in business plan

3.7 Comply with enterprise requirements for business planning

3.8 Identify risks posed by business plans

3.9 Incorporate risk management strategies for identified risks

4. Present business plan to senior management

4.1 Deliver an effective written and oral presentation of a business plan

4.2 Focus on critical aspects of the plan in the presentation

4.3 Articulate and resolve specific concerns and needs raised about the plan

5. Implement and maintain business plan

5.1 Communicate plan to team, engage team members with the plan and obtain buy in

5.2 Establish action plans, systems and processes to implement business plan

5.3 Conduct measurement programs to assess performance against business plan

5.4 Adjust systems or processes in response to performance variations to maintain business plan

5.5 Conduct regular substantive reviews of systems and processes

5.6 Communicate performance results and issues arising to relevant stakeholders

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse current situation and evaluate alternatives

1.1 Use a broad range of information sources to identify best practice criteria and examples

1.2 Analyse current performance against best practice to identify improvement and business opportunities

1.3 Identify operating requirements and constraints imposed by internal and external customers and suppliers

1.4 Review and evaluate existing strategic and operating plans to identify opportunities for improvement

1.5 Propose viable alternatives to improve current situation and to exploit opportunities

2. Set objectives in alignment with corporate aims

2.1 Develop business objectives representing business needs and global trends

2.2 Identify business objectives which support corporate aims

2.3 Consult with key stakeholders and other relevant parties to ensure consensus on objectives

2.4 Ensure objectives reflect a competitive position in the global market

3. Prepare business plan

3.1 Develop a business plan based on agreed business objectives

3.2 Translate business objectives into a feasible strategy

3.3 Address all relevant operations in plans and justify any not addressed

3.4 Identify clear profitability, productivity and performance targets in line with objectives

3.5 Identify financial, physical and human resources requirements to implement strategies

3.6 Include appropriate feedback and customer satisfaction measurement methods in business plan

3.7 Comply with enterprise requirements for business planning

3.8 Identify risks posed by business plans

3.9 Incorporate risk management strategies for identified risks

4. Present business plan to senior management

4.1 Deliver an effective written and oral presentation of a business plan

4.2 Focus on critical aspects of the plan in the presentation

4.3 Articulate and resolve specific concerns and needs raised about the plan

5. Implement and maintain business plan

5.1 Communicate plan to team, engage team members with the plan and obtain buy in

5.2 Establish action plans, systems and processes to implement business plan

5.3 Conduct measurement programs to assess performance against business plan

5.4 Adjust systems or processes in response to performance variations to maintain business plan

5.5 Conduct regular substantive reviews of systems and processes

5.6 Communicate performance results and issues arising to relevant stakeholders